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How can I request a refund?

To request a refund, contact our support team within 7 days of receiving your order. Ensure you provide your order details and reason for the refund. Refunds must be approved by the company before proceeding.

Can I get a refund if the product is used or damaged?

No, refunds are only applicable for products returned in pristine condition, free of any marks, damage, or dirt. Used or damaged items will not qualify for a refund.

Are there any charges for refunds?

Yes, a ₹150 shipping fee will be deducted from the refund amount to cover return shipping and handling costs.

How long does it take to receive my refund?

Once we receive and inspect the returned product, the refund will be processed within 5-7 business days. It will be credited to your original payment method.

What happens if my refund request is denied?

If the refund request is denied (due to non-compliance with the refund policy), you may choose to have the product returned to you or exchange it, subject to approval.

Can I exchange a product instead of requesting a refund?

Yes, exchanges are possible if the product is returned in clean, undamaged, and pristine condition. Contact our support team to initiate an exchange request.

Are there any charges for exchanges?

You may be responsible for shipping charges when sending the product back to us. Additional charges may apply depending on the product being exchanged.

How long does the exchange process take?

The timeline for exchanges depends on the availability of the replacement product. Our team will keep you updated during the process.